Power
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Create WOW Moments
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Along with White Glove Treatment, the ability to create Wow moments is the most powerful aphrodisiac you can create to get customers to fall in love with you. It…
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Loneliness Tax
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Being alone is nobody’s idea of fun; everyone desires to be loved, to belong, to be helped, and to collaborate with other people. This is true of introverts and…
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Do it m’self
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My daughter is famous in our house for coining this short phrase. She could not quite make a complete sentence, and she would say “do it m’self” when I…
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Seven Principles of Engaging Communication
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What if there was a checklist of things every email should contain. What if that checklist helped you in conversations with prospective customers, with peers, and with managers. What…
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Care the most, cry the most
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If you find yourself often crying, being let down, or your kindness not reciprocated you may be carrying too much. The saying goes that “people who care the most…
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Vulnerability is Power
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Another counter intuitive piece of advice – find the power in being vulnerable – and how to do it safely. Projecting power with “machismo,” “the stiff upper lip,” high-power,…
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Don’t Get Wedged
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Getting wedged is about finding ways to work around fixations, or getting too attached to your ideas.
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Mitigated Speech
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Mitigated speech is not speaking effectively because of power differentials in the culture or organization.